tcl99 Privacy Policy

Introduction

Welcome to tcl99, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the personal information of every player who registers and interacts with our services. This Privacy Policy describes how tcl99 collects, stores, processes, and safeguards your personal data in accordance with responsible data management principles.

By using the tcl99 website and its associated services — including cricket betting, live casino games, slots, crash games, and fish shooting — you agree to the terms outlined in this Privacy Policy. Please read this document carefully. If you have any questions, you can reach our support team at [email protected].

Information We Collect

When you register and use tcl99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and government-issued identification details for KYC verification.
• Contact information: email address, phone number, and residential address (city, district) within Bangladesh.
• Financial information: transaction records, deposit and withdrawal history via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — but never your full card number or mobile banking PIN.
• Technical information: IP address, browser type, device type, operating system, referring URLs, and session timestamps.
• Behavioural data: game history, betting patterns, session duration, and feature usage on our platform.

We collect this data through account registration forms, payment gateways, automated tracking technologies, and direct communications with our support team.

How We Use Your Information

tcl99 uses your personal data for the following legitimate purposes only:

• Account creation and management: verifying your identity, creating your player profile, and managing your account settings securely.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels available to Bangladesh players.
• Customer support: using your contact details to respond to queries, complaints, and account-related issues in a timely manner.
• Legal compliance and fraud prevention: KYC checks, anti-money laundering (AML) monitoring, and detection of suspicious account activity.
• Platform improvement: analysing aggregated and anonymised usage patterns to improve game performance, navigation, and the overall player experience.
• Promotional communications: where you have opted in, sending you relevant bonus offers, tournament updates (such as BPL and T20 promotions), and platform announcements via email or SMS.

How We Share Your Information

tcl99 does not sell your personal data. We may share your information in strictly limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the minimum data required to process your financial transactions securely.
• Technology partners: game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe may receive anonymised session data for game performance and fairness auditing.
• Legal and regulatory authorities: where required by applicable law or in response to a valid legal order, we may disclose account information to the appropriate authorities.
• Business continuity: in the event of a merger, acquisition, or restructuring, your data may be transferred to a successor entity under equivalent privacy protections.

In all cases, tcl99 requires any third party receiving your data to handle it in compliance with this Privacy Policy and applicable data protection standards.

Cookies & Tracking Technologies

tcl99 uses cookies and similar tracking technologies to provide a seamless and personalised experience on our platform. The types of cookies we use include:

• Essential cookies: required for core platform functions such as login sessions, language preferences, and security protections. These cannot be disabled.
• Analytics cookies: used to understand how players interact with our site, which pages are most visited, and where performance can be improved. Data is aggregated and anonymised.
• Preference cookies: store your settings such as language selection (English or Bengali), time zone (BST, UTC+6), and display preferences so you do not need to re-enter them each visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the tcl99 platform.

Data Security

Protecting your personal information is a top priority for tcl99. We implement a range of technical and organisational measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. These include SSL/TLS encryption for all data in transit, strict access controls and role-based permissions for internal staff, regular security audits, and secure data centres with physical access restrictions.

While we use best-in-class security measures, no digital platform can guarantee 100% security. We encourage players to use strong, unique passwords for their tcl99 accounts, to enable two-factor authentication where available, and to report any suspicious activity to our support team immediately.

Data Retention

tcl99 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. Specifically: active account data is retained for the full duration of your account's activity. After account closure, basic identity and transaction records are retained for a minimum of five (5) years to comply with anti-money laundering and financial regulations applicable in Bangladesh.

Analytics and behavioural data that has been anonymised is not subject to this retention schedule and may be retained indefinitely for platform improvement purposes.

Your Rights

As a tcl99 user, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may request a correction.
• Right to erasure: you may request deletion of your account and associated personal data, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your data while a query or complaint is being resolved.
• Right to withdraw consent: where we rely on your consent to process your data (for example, for marketing communications), you may withdraw that consent at any time without penalty.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

Third-Party Services & Payment Partners

tcl99 integrates with third-party payment processors and game providers to deliver a complete betting and casino experience. These partners — including bKash, Nagad, Rocket, Upay, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — operate under their own privacy policies and data handling practices. tcl99 is not responsible for the privacy practices of these external service providers, and we encourage you to review their respective policies.

Our platform may also contain links to third-party websites or resources for informational purposes. Accessing those links means you leave the tcl99 platform, and our Privacy Policy no longer applies. We have no control over the content or privacy practices of those external sites.

Age Restriction — 21+ Only

tcl99 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, users are required to confirm that they meet this age requirement. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account and delete all associated data.

Parents and guardians who believe their child may have registered on tcl99 should contact our support team immediately at [email protected] so we can take prompt action.

Changes to This Privacy Policy

tcl99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of tcl99 following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tcl99 handles your personal data, our dedicated support team is available to assist you.

Email us at: [email protected]